Thursday, November 19, 2009

Bad Experiences

I'm posting this out not based on my frustration but after long consideration, I would like to share with all of you the story of my experience with customer service as well as e-shopping.I myself am working in the customer service industry and I think that Malaysia's customer service have no courtesy at all. Or maybe, I'm always the unlucky one.

Experience #1

Early October, I've purchased a SGP Iphone casing from this particular seller from LYN. It was a pre-order. Thus, on 29th Oct, parcel was sent out by sender and it arrived on 30th Oct. I don't know whether is the postman blind or too stupid to differentiate between number 6 and 8. There was no one there and eventually, on normal procedure, Pos Laju will drop a note, requesting to either collect parcel from Cheras's Office or to arrange for re-send. The note was placed at neighbour's house and when I found out it was already due on 14th Oct. So, I called the hotline (1-300-300-300). Bloody hotline made me waited for 10 minutes before the pick up. I spoke to this Malay lady called Zety and was informed that the parcel was sent back to sender. Eventually, I asked her if she've any information with regards to the sender, she said no. I was so frustrated by then and asked for a solution and she said, "There's nothing I can do for you now. Just call Cheras's office and check with them" WTF is this?! Is this the right ethic towards consumers? Effin bitch! It's been a week now and no news of the parcel at all from sender. I hope she'll receive it by this week. *grunts* OMFG, this seriously worsens the migraine =( Finally, I lodge a complaint towards that biatch. We'll see if there's any reply.

Experience #2

This is not about bad customer experience but more on the goods itself. This is neither a complaint or ranting. Just to share my experience. =) I believe many of you are aware of the growing numbers of blogshops online. Have you seen one which says Taiwan Pre-Order? Most of them uses the same picture but the actual item wise I'm not sure if it is of the same material. Sooo, there's this blog I purchased from where the seller doesn't keep track of my order and it took about 2 and a half months for me to receive the goods. She's giving all kind of excuses and never revert to me when I asked her about it. Broken promises. No worries about that but when the item reaches, it was out of my expectation. It only looked 50% similar to what I see from her blogshop. Yes, buy at your own risk as what most of the T&C is stated on their blogshop. 

Experience #3

This is based on my experience with customers when I'm on duty.A 46 year old man was complaining about one SMS redemption which he made for 2 movie tickets. Apparantly, the SMS was kept in his old phone's memory instead of the SIM memory. Because his old mobile went KO-ed he is unable to retrieve the SMS. That was a month ago. The SMS only have one month validity and when I spoke to him the SMS have already expired. Customer demanded to re-send SMS and my manager agreed but due to the expiry date eventhough we send he wouldn't be able to utilize it. Thus, he demanded us to extend the expiry date of the SMS until 31st December. wtf. Just because of two stupid movie tickets, he have the innitiative to call in nearly everyday to chase us for the SMS. A few of my colleagues 'kena' from him. He was wailing like a child. wtf.

Me : Mr. Customer I'd have to give you a holding reply as I need to check with my manager tomorrow morning as she's not on duty now.
Him : So, you in the evening and she's in the morning. What if when you comes in to office, she's no longer there.
Me : No worries, I've sent her an email and she'll still be in the office when I comes in.
Him : good good. that's the right procedure. I wonder does you people go for training.
Me : I'm sorry I'm unable to reveal any info on our training.
Him : What kinda sucky follow up procedure you have. The previous officer I spoke to did not do her follow up and I hope you really do it for me....bla bla bla bla bla for 5 minutes talking to himself...Other banks have better service than you guys. I'd surely compliment if the bank is good and vice versa will complaint if it gives bad service. I don't want to threaten you guys and do not force me to threaten you.
Me : I understand Mr. Customer. .. ......... Is there anything else that I may assist you with?
Him : Fine fine. You check for me and get back to me tomorrow. Do you know that you're disturbing me enjoying a nice movie? *hung up after that*

wtf. His English is sooooooooo rotten and he's trying to teach me customer service skills? stupidity! After that he kept calling 3 to 4 times and spoke to different colleagues of mine :

- I want my SMSSSSSSSSS!! You stupid!! (He dragged his sentence and screamed over the phone)
- You bastard! bastard bastard!! (My colleague was a girl) You stupid! Stupid stupid stupid!

OMFG. Where's the respect? Just because of two fucking movie tickets and you're acting like a faggot? wtf. In the end, he actually cancelled his account but serves him right, cause after cancellation, he won't be able to redeem the movie tickets even after we extend the expiry date! HAHAHA! Making a big fuss and humiliating himself over a SGD20 ticket. Shame on you! Boooo!! Grow up!

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